Refund policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or incorrect items: If your item arrives damaged, faulty, or not as described, contact support@ryan3dprints.com.au within 30 days of delivery with your order number and a photo. We'll arrange a replacement or refund.

Change of mind (standard stock items): You can return unused items in original packaging within 14 days of delivery for a refund of the item price. Return postage is paid by the customer. Opened filament and used items can't be returned unless faulty.

Custom and made-to-order items: Because these are made specifically for you, we can't accept change-of-mind returns. Faulty or incorrectly made items are covered as above.

How refunds are processed: Approved refunds are returned to your original payment method within 5-10 business days.